FAQ

How to Purchase

To purchase any item seen on this website fill out the contact me form with a detailed description of the product you would like.  You can also TEXT me directly to order.  Please DO NOT PHONE me, I am deaf and can not use a voice phone.  All items are made to order and require a 2-4 week turnaround time.  You will be invoiced once your order is ready.  If your order is being shipped to you, shipping charges will be calculated and added to your invoice.

Accepted methods of payment are Cash, PayPal and e-transfer (you will be given a special email address for this).  If paying in anything other than Canadian dollars please contact us directly.

Pickup/Shipping

I currently ship to anywhere in Canada or continental USA and shipping costs will be added to your order total.  An e-mail will be sent to you outlining your shipping options an you can select the method/cost you are comfortable with.   I will strive to keep shipping costs as low as possible.

You can also pickup your order.  You will be contacted when your order is ready for pick-up.  If you can’t make it to the studio during business hours you can ask to have your order left out in our pickup/drop-off bin on the from porch.

Quotes on Projects

If you see a design in this website and would like to see it stitched on something else (like cheeky chicken design on a tote bag instead of a towel) or if you have your own custom logo you would like embroidered simply fill in a contact me form with as much pertinent information as possible.

Licensed designs will NOT be accepted.  Company names/logos are also considered licensed designs unless you are the owner of the company and will also not be accepted.

For custom logos/designs a JPEG/PNG file needs to be digitized into a format my embroidery machine can read.  I use an outside digitizer for this step and there is an additional fee for this that varies depending on complexity and number of stitches in the logo/design.

My fee for stitching your logo/design will depend on what it is being stitched on and ranges from $15 – $20 plus tax.

Warranties/Guarantees

Unless we have fulfilled an item in error, all sales are final.  If you have a special circumstance, please contact us by text or e-mail with the details. We aim for customer satisfaction.